SHIPPING POLICY

At “AMRITSAR UNANI DAWAKHANA” we deeply value our customers and aim to deliver your orders in the safest, fastest, and most reliable way possible. Our shipping process is designed to ensure that your items reach you in perfect condition, no matter where you are located.
Please take a moment to read our shipping policy in detail so you understand how we process, dispatch, and deliver your orders.

1. Order Processing

  • All orders are carefully processed within 1–2 business days after we receive your payment confirmation.
  • Orders placed after 5:00 PM will be processed the next working day.
  • Orders placed on weekends or public holidays will be handled on the following business day.
  • During busy seasons, sales events, or high-order volumes, processing times may be slightly longer.
  •  You will receive a confirmation email , Call or SMS once your order is packed and ready for shipment.

2. Shipping Methods & Delivery Time

We offer multiple shipping options to suit your needs:

  • Standard Shipping (Within Pakistan): 3–7 business days.

  • Express Shipping (Within Pakistan): 1–3 business days.

  • International Shipping: Delivery times vary by country and may be affected by customs inspections.

IMPORTANT:

  • Delivery time estimates do not include weekends, holidays, or unforeseen delays such as weather conditions, courier strikes, or customs checks.
  • Remote or rural areas may require additional delivery time.

3. Shipping Charges

  • Shipping charges are calculated based on the weight, destination, and selected shipping method.
  • Final shipping charges will be displayed at checkout before you confirm your order.
  • Free Shipping is available for orders above a certain value (check our website or promotional offers for current thresholds).
  • Any special packaging requests (e.g., gift wrapping) may incur extra charges.

4. Order Tracking

  • Once your order has been shipped, you will receive an email , Call or SMS containing your tracking number and courier details.
  • You can track your shipment online and view real-time updates.
  • Tracking updates may take up to 24 hours to appear in the system after dispatch.

5. Shipping Restrictions

  • We do not ship to P.O. Boxes, incomplete, or incorrect addresses.

  • Certain products, such as herbal medicines, oils, or other restricted items, may not be shipped internationally due to specific country import laws.

  • Customers are advised to check local regulations before placing international orders.

6. Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 24 hours of delivery and provide clear photos of the packaging and the damaged item.
  • If your package is lost in transit, we will coordinate with the courier service to investigate and resolve the issue.
  • Depending on the situation, we will either resend the item or provide a refund.

7. Delivery Confirmation & Signature Requirements

  • For high-value orders, we may require a signature upon delivery to ensure safe receipt.

  • If no one is available to sign, the courier may leave a notice for re-delivery or collection.

8. Contact Us

  • If you have any shipping-related questions, please contact us via:
    📧 Email: Admin@Amritsarunanidawakhana.pk
    📍 Location: AMRITSAR UNANI DAWAKHAN – Pakistan
    ☎ Phone: (0333-2086294)
    ⏰ Customer Support Hours: Monday – Saturday, 9:00 AM – 8:00 PM

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